Another Success for Visit Belfast Welcome Centre at Northern Ireland Tourism Awards 2021

Visit Belfast Welcome Centre recognised as best in class at first NITA Awards held since 2019

Visit Belfast’s state-of-the-art visitor information centre has been voted the best in Northern Ireland, securing a major award for the city region’s destination management organisation at this year’s Northern Ireland Travel & Tourism Awards.

Opened in 2013, the £1.8 million visitor centre was praised at this year’s event for the exceptional visitor experience delivered by its team of dedicated staff.

Located opposite Belfast City Hall, the Visit Belfast Welcome Centre provides an innovative and welcoming approach to visitor information, successfully combining the self-serve technology, traditional tourist literature and face to face services provided by the visitor information advisors.

Operated by Visit Belfast, on behalf of Belfast City Council and Tourism NI, a public/private membership organisation which represents more than 500 tourism businesses, including key strategic partners Translink, Diageo NI and Value Cabs, the Visit Belfast Welcome Centre has handled more than 3.1m enquiries since it opened almost eight years ago.

A ‘one-stop-shop’ for visitors wanting to find out about city events, buy tickets or book accommodation, the centre includes information ‘islands’ telling the story of Belfast through people, places, experiences and events; digital maps which explore each part of the city; self-service touch screens listing more than 400 major attractions across Northern Ireland, and a gift shop with unique, Belfast-themed products.