Vehicle Vision, the UK’s leading provider of video systems for the automotive sector, has said the impact of the pandemic restrictions is driving a new force of digital transformation across the industry, powered by customer demand.

The company reported that almost 90% of customers across dealership networks are choosing to use its digital aftersales platform when given the opportunity to do so.

The company also reported a 20% increase in conversions from 2019 to 2020 with customers choosing to proceed with aftersales services after having been provided with a quote through the online platform.

Vehicle Vision Managing Director Steve Dean said that customers and dealerships are demanding significantly more digital services and access from their suppliers and the industry must urgently act to meet these trends.

Since March 2020, the impact of Covid-19 has precipitated a major shift in consumer behavior as millions of motorists seek more advice, interaction, and service online.

With the pace of change accelerated by the pandemic, Vehicle Vision’s latest business development announcements will drive further innovation in the motoring industry by providing new digital customer experience pathways for motorists and dealerships alike.

In an industry-first, Vehicle Vision has launched the new ‘Assist’ platform. The smart communications platform will transform customer-dealership interactions by enabling a seamless virtual chain of communication from start to finish to meet demand from motorists for more online access.

The new ‘Assist’ platform means customers can send video footage of their vehicle to dealerships for diagnosis, repair quotations or exchange valuations. Dealerships can in turn confidently and accurately assess the condition and part-exchange price of a vehicle without having to view it in person. Available without download or training and operating on a mobile-friendly browser and interface, the platform provides an easy way to access dealership services without attending a dealership in person.